Sony is being sued by a class action lawsuit filed by an Illinois resident. The allegation is that the company hid a chronic defect in the PlayStation 5 (PS5) that hinders its functionality. According to the complainant, Cristina Trejo, the console has an issue that causes it to constantly crash and disable current-generation games, preventing its basic functionality.
It is not known how noticeable the defect will be among consumers, but the lawsuit is quite widespread and uses user reviews on platforms such as Amazon and Reddit as a basis. If found guilty, Sony may have to pay damages and fines to consumers. O TechTudo PlayStation has been contacted for the brand’s official stance on the situation, but has yet to hear back.
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User Says Sony Knows and Covers Up Recurring Problem on PlayStation 5 (PS5) — Photo: Playback/PlayStation Blog
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The lawsuit claims that the issue of PlayStation 5 (PS5) crashing and shutting down is consistent and widespread, citing Amazon customer reviews and Reddit social media accounts as evidence. Some posts comment on the console shutting down and restarting without warning while playing the game, showing its traditional message that the game was not shut down properly and that this could corrupt data and damage the device.
The problem seems to occur more often in PlayStation 5 (PS5) games, to the point where some users prefer to play the PlayStation 4 (PS4) versions of games for backwards compatibility to avoid it.
Class action accuses Sony of knowing about chronic PS5 problem but withholding information from users — Photo: Reproduction/Luiza M. Martins
According to Christina, Sony knew about the problem and still sold the PlayStation 5 (PS5) without warning consumers that they might be affected. Also according to the user, many people might not buy the video game if they knew about the situation.
The action demands that the company pay damages to the victims and pay the lawyers. A court injunction would also be sought to prevent Sony from maintaining any practices deemed unfair or misleading in further proceedings.
It’s worth noting that Sony’s own support page lists some of the issues related to the console’s sudden shutdown, and says that video games that frequently crash and shut down can be fixed under warranty.