Overwatch 2: How to fix locked heroes for older players

Ever since it was released on October 4th, Overwatch 2 has been plagued with various bugs and launch issues. One of them—a glitch that prevents veteran Overwatch players from playing most of the game’s 35 heroes—is particularly frustrating. This issue has been plaguing many players for a few days now, and while Blizzard has said it’s working on a fix, the issue remains unresolved.

Fortunately, there is a workaround for the error, although it doesn’t always work. In this quick guide, we’ll see how you can fix the problem while you wait for Blizzard’s official patch.

How to fix blocked Overwatch 2 heroes for old players

(Image credit: Windows Central / Brendan Lowry)

If you find that you can’t play most of the heroes in Overwatch 2, even though you’ve played the original Overwatch before, this bug will affect you. Blizzard has confirmed that this issue occurs when the game incorrectly recognizes your account as a new one instead of an old one and tries to guide you through the Overwatch 2 First Time User Experience (FTUE) guide as a result.

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