Brazilian court sentences Sony for moral damages for blocking and banning PS5 users

Judges say the company violated the Consumer Protection Code

Brazilian Justice The second instance condemned Sony for unlocking the player console, Repeal its prohibition and compensate the plaintiff for moral damages. According to the trial judge, The block made by the company was not legal – The trial began in late 2020, after the author banned the PSN account and PS5. Share games that belong to the PS Plus collection.

On the season, The Japanese company said it was banning players from using the platform to guarantee access to the PS4 subtitle collection. For other people. While the catalog is theoretically available to all PS Plus subscribers, the only way to enable them is to log in to the PlayStation Store using the next generation console.

The first decision on the case was made in November 2021 when The court found that the ban violated the Consumer Protection Code and ordered the company to reactivate the affected device. However, Minas Gerais State Court of Justice Judge Mauro Francisco Pitel (TJMG) did not fully support the plaintiff and stated that He knew the terms of use of the platform And that he did not refuse to share games with other people.

Moral damage came after the customer’s appeal

Compensation for moral damages was paid only after the aggrieved customer had appealed the initial action decision., Who rejected the claim of 10 thousand rubles made by him. He also said the ban had hampered his work for a period of 1 year, while the judges responsible for the analysis of the action said that Sony could not prove that the PS Plus Collection games were incorrectly shared.

Now, The Japanese company was instructed to pay the player 3000 BRL in compensation, Who already had a blocked account and received the equivalent of BRL 4600 for the purchase of a new console. The judges participating in the statement also stated about it Only the Japanese company will be responsible for paying the costs of the lawsuit.

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The ruling follows other legal disputes involving the PlayStation 5 maker that have banned their accounts. In general, The judiciary considers that it violates the Consumer Protection Code by not explicitly disclosing the reasons for blocking accounts.And it does not approve of sharing games in the PS Plus Collection catalog.


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Source: Technoblog, TJMG


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